Actions of Moderation:

• Removal of inappropriate content.
  

• Adaptation of inappropriate content by changing text and images.
  

• Canceling registration of inappropriate users (Banning).
  

• Manual Opinion Mining: We amplify the spectrum of content interpretation. The moderation responds to the question: “Is it possible to publish this content or not?” Our clients are able to ask any other evaluation question for content analysis. In the moderation process, we flag the content with tags in terms of “¿Is this publishable or not?” or in reference to any other question or category of moderation you wish to exist on your site.

Moderation Cycle: The user publishes his/her content (forum, blog, videoblog, fotoblog, sms). The client (site) registers the post and sends it to Keepcon’s moderation platform. The Keepcon platform automatically preprocesses the content (detecting prohibited words, history of the user, robotized analysis of images, etc.). Keepcon’s multilingual team moderates the received content by drawing upon the results of the automatic moderation process. The moderation platform returns the moderated content to the client. The client publishes the appropriate content.

Process of Service Implementation:

• Rules:
  
• We help to define moderation politics.
  
• We prepare our moderation team.
  
• We homogenize our moderation team.
  
• Coverage:
  
• We monitor traffic tendencies in terms of the hour or day’s peaks and plateaus.
  
• We define the Service Level Agreement (SLA) that you desire for your schedule.
  
• We define the productivity as the quantity of content which is able to be moderated in one hour, depending on its nature.
  
• Initiation
  
• Once the team is prepared and has assembled a plan of coverage, we begin the moderation process.
  
• Homogenization of the productivity.
  
• Adjustment:
  
• Adjustment of the estimated moderation team according the analyzed coverage tendencies, as well as a backup team for traffic peaks.
  
• Redundancy plan.
  
• Constant revision of site politics to incorporate additional rules.
  
• Periodic check-ins with the client to adjust moderation policy.